This Customer & Shipping Policy outlines our commitments regarding product deliveries, shipping timelines, returns, exchanges, and refunds.
1. Shipping & Delivery Timelines
All premium Sheesham wood products are handcrafted to order or carefully fetched from showroom inventory. Standard dispatches are delivered within 7-15 business days from the date of payment verification.
2. Delivery Partners
To guarantee transit safety of bulky luxury furniture, we partner with verified logistics networks including Delhivery Express. Each shipment includes live dispatch tracking numbers which are accessible directly on your profile page.
3. Returns & Exchange Windows
Customers can request product returns or exchanges within 7 days of delivery. Return eligibility is restricted strictly to manufacturing defects, structural wood damages, or products damaged during transit.
4. Refund Settlements
Once a return is received and inspected at our logistics center, refunds will be approved and processed within 5-7 business days. Refunds will be credited directly to the customer's original payment source or designated bank account.
5. Cancellation Policy
Orders can be cancelled within 24 hours of placement. Since our custom furniture undergoes prompt artisan assignments and cutting, cancellations requested after 24 hours cannot be accommodated.
For support regarding logistics, returns, or refunds, please contact our support team at support@badheeg.com.